Once received, returns will be processed within 5 business days. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email.Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones. Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc).RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.All returned items can take up to 10-14 days to be processed.All returned opened items are subject to a min 15% to maximum 25% restocking fee.Address error or absence of consignee requiring a second or more attempt to complete a delivery.Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.Music Red One offers free shipping on orders that exceed $200 however, reserves the right to charge additional shipping fees for the following delivery services: Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item. Note: If the name on your billing address does not match the name on your credit card it will delay your order. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
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